Managing client expectations
By now, members will have received an email from the Association’s membership team, announcing the transition from in-house to external dispute service.
Whilst individual disputes are now managed by the Dispute Resolution Ombudsman, the Association remain committed to ensuring members are equipped with the tools and knowledge to complete projects successfully and profitably.
Through their login on the Association’s website, Designer and Contractor members have access to a suite of information, from best practice guidance to template documents, developed to ensure members benefit from the combined learning of the Association and its members.
One area of the website we would like to draw your attention to, is titled client management, which is found in the help and advice section of the Association’s website. This section contains information and guidance which has been derived from historic disputes involving members and their clients. The information is diverse, ranging from vetting the client to hard landscaping considerations.
Whilst the Dispute Resolution Ombudsman will take ownership of dispute resolution, the Association will continue to ensure guidance in this section reflects the most recent challenges faced by members. Going forward, the Association will seek to further develop this section of the website, so that members are provided with a complete set of guidance and template documents for use in their own business.
Further reading