Supporting Members in Successful Project Delivery: A Focus on Dispute Prevention and Client Management

Whilst individual disputes are now managed by the Dispute Resolution Ombudsman, the Association remains committed to equipping its members with the tools and knowledge necessary to complete projects successfully and profitably.

Through their login on the Association’s website, Designer and Contractor members have access to a comprehensive suite of resources. This includes best practice guidance, template documents, and other valuable materials that reflect the collective learning and expertise of the Association and its members. By leveraging these resources, members can adopt proven strategies to enhance their business operations and project outcomes.

Spotlight on Client Management Resources

One area of the Association’s website that merits particular attention is the "Client Management" section, located within the "Help and Advice" section. This dedicated area provides a wealth of information and guidance derived from historical disputes between members and their clients.

The content within this section is diverse and practical, addressing a wide range of topics to support members in managing client relationships effectively. These topics include:

• Vetting Potential Clients: Practical advice on assessing the suitability of potential clients to ensure alignment with business objectives and project expectations.
• Hard Landscaping Considerations: Guidance on managing the technical and contractual aspects of hard landscaping projects to avoid common pitfalls and misunderstandings.
• Managing Expectations: Strategies for clear communication and documentation to prevent misaligned expectations and minimise the likelihood of disputes.

Commitment to Ongoing Development

Whilst the Dispute Resolution Ombudsman plays a critical role in resolving disputes, the Association remains focused on proactively supporting its members in preventing disputes from arising. The guidance within the "Client Management" section is regularly updated to reflect emerging challenges and trends identified through member feedback and dispute data.

Looking ahead, the Association plans to further develop this section of the website. The goal is to provide members with a complete set of guidance and template documents tailored to the unique needs of the landscaping industry. By doing so, the Association aims to empower its members to operate with greater confidence and professionalism, reducing the risk of disputes and enhancing overall client satisfaction.

Empowering Members Through Shared Expertise

The Association’s commitment to its members extends beyond dispute prevention to fostering a culture of continuous improvement. By drawing on the shared experiences of its members and addressing recurring issues through targeted guidance, the Association reinforces its position as a valuable resource for the professional landscaping industry.

Members are encouraged to regularly explore the resources available on the website and provide feedback to help shape future updates. Together, the Association and its members can work towards a future of more successful, profitable, and harmonious project delivery.